Privacy Policy

Bobo’s Wellness LLC (“Bobo’s Wellness,” “we,” “us,” or “our”) operates this website and provides related information, content, products, services, checkout, subscription, customer-support, and other ecommerce functionality (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use our Services, place an order, enroll in a subscription, submit a review, contact us, or otherwise interact with Bobo’s Wellness.

Please read this Privacy Policy carefully. By using the Services, you acknowledge the practices described in this Policy.

Depending on how you interact with Bobo’s Wellness, we may collect or process the following categories of personal information:

• Contact information, including your name, email address, phone number, billing address, and shipping address.

• Order and transaction information, including products viewed or purchased, cart activity, order history, returns, refunds, cancellations, payment confirmation, and transaction details.

• Subscription information, including subscription status, selected delivery frequency, upcoming orders, skips, pauses, resumptions, cancellations, and related subscription preferences.

• Payment information. Payments are processed through Shopify and its payment-service providers. Bobo’s Wellness does not directly store your complete payment-card information.

• Account information, where applicable, including account identifiers, preferences, and settings.

• Communications, including information you provide when contacting customer support or otherwise communicating with us.

• Reviews and user-submitted content, including ratings, written reviews, display names, information about your dog that you choose to provide, and photographs or other media voluntarily submitted with a review.

• Device and technical information, including your IP address, browser type, device information, operating system, network connection, and similar identifiers.

• Usage information, including information about how and when you interact with our website, pages viewed, links clicked, and other website activity.

We may collect personal information:

• Directly from you when you place an order, enroll in a subscription, submit a form, contact us, submit a review, or otherwise provide information to us.

• Automatically when you use our website or Services, including through cookies, security technologies, server logs, and similar technologies.

• From service providers that help us operate our website, ecommerce systems, subscriptions, communications, databases, security, and related business functions.

• From third parties where permitted by applicable law.

We may use personal information to:

• process payments and orders;
• fulfill and ship purchases;
• provide order and shipping notifications;
• create and manage subscriptions;
• provide subscription-management functionality;
• process returns, refunds, and customer-service requests;
• respond to questions and communications;
• display and moderate product reviews;
• operate, maintain, secure, troubleshoot, and improve our website;
• detect and prevent fraud, abuse, security incidents, and unauthorized activity;
• maintain transaction and business records;
• comply with legal and regulatory obligations;
• enforce our terms and policies; and
• send marketing communications where permitted by law and where any required consent has been provided.

We use third-party service providers to operate Bobo’s Wellness and provide the Services.

These providers may collect, receive, store, or process personal information on our behalf where necessary to perform their services.

Our current primary service providers include:

We use Shopify for ecommerce functionality, including product information, shopping carts, checkout, order processing, payments, customer and transaction records, shipping-related functionality, and related commerce services.

Information you provide in connection with a purchase or checkout may be transmitted to and processed by Shopify and its service providers.

Shopify may also process information in accordance with its own privacy policies and legal obligations.

We use Appstle to provide and manage our Subscribe & Save program.

If you enroll in a subscription, information necessary to create and manage that subscription may be processed through Shopify and Appstle. This may include your contact information, order information, subscription frequency, subscription status, billing-related information, and subscription-management activity.

Appstle may also provide secure passwordless links that allow customers to access and manage their subscriptions.

We use Cloudflare for website hosting, content delivery, network performance, domain infrastructure, and security.

Cloudflare may process technical information such as IP addresses, device information, network requests, security information, and website traffic data as necessary to provide these services.

We use Supabase for certain application database, backend, and storage functionality.

Information submitted through certain portions of our website may be stored or processed using Supabase infrastructure where necessary to operate those features.

We use Resend to deliver certain transactional and customer-service emails.

Information such as your name, email address, order-related information, or other information necessary to send a requested or transactional communication may be processed through Resend.

We may also use vendors and service providers for services such as payment processing, shipping, fraud prevention, analytics, website infrastructure, legal compliance, and customer support.

We disclose information to these providers only as reasonably necessary for them to perform services on our behalf or as otherwise permitted by law.

Bobo’s Wellness is powered in part by Shopify.

Shopify collects and processes personal information relating to your access to and use of Shopify-powered commerce services, including checkout and purchases.

Information submitted through Shopify-powered portions of the Services may be transmitted to Shopify and its service providers, including service providers located outside your state or country.

Shopify may independently process certain personal information in accordance with its own privacy policies and legal obligations.

If you enroll in Bobo’s Wellness Subscribe & Save, information necessary to establish and maintain your subscription is processed through Shopify and Appstle.

This may include:

• your name and email address;
• shipping information;
• order information;
• selected subscription frequency;
• upcoming renewal information;
• subscription status; and
• actions such as pausing, skipping, resuming, or cancelling a subscription.

Customers may receive secure email links that allow them to access and manage their subscriptions without creating a separate password.

If you submit a product review, certain information that you voluntarily provide may be displayed publicly.

Public review information may include:

• your review text;
• star rating;
• display name;
• information about your dog that you choose to provide; and
• photographs or other media you voluntarily submit.

Your private email address and internal verification information are not intended to be displayed publicly as part of a review.

Where permitted by law, and where any required consent has been provided, we may send promotional or marketing communications.

You may opt out of promotional emails by using the unsubscribe method contained in those messages.

Even if you opt out of marketing communications, we may continue to send non-promotional communications related to orders, subscriptions, customer-service requests, security, or other transactions.

We and our service providers may use cookies and similar technologies for purposes including:

• operating website functionality;
• maintaining shopping-cart and checkout functionality;
• security and fraud prevention;
• remembering preferences;
• measuring website performance; and
• understanding how customers interact with our Services.

The availability of certain cookie or privacy controls may depend on your location and applicable law.

We may disclose personal information:

• to service providers performing services on our behalf;
• to Shopify, Appstle, Cloudflare, Supabase, Resend, and other providers necessary to operate the Services;
• to payment processors and financial institutions involved in transactions;
• to shipping and fulfillment providers as necessary to deliver orders;
• where you direct or consent to the disclosure;
• when reasonably necessary to investigate fraud, abuse, security incidents, or unlawful activity;
• to comply with applicable law, court orders, subpoenas, government requests, or other lawful processes;
• to enforce our Terms of Service or other policies;
• to protect the rights, safety, property, and security of Bobo’s Wellness, our customers, or others; or
• in connection with a merger, acquisition, sale, financing, restructuring, bankruptcy, or other business transaction.

Our Services may contain links to third-party websites or services.

We do not control and are not responsible for the privacy, security, content, or practices of third-party websites or services.

You should review the privacy policies of third parties before providing information to them.

Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.

We retain personal information for as long as reasonably necessary to:

• provide the Services;
• fulfill orders and subscriptions;
• maintain business and transaction records;
• provide customer support;
• prevent fraud and abuse;
• resolve disputes;
• enforce agreements; and
• comply with legal, tax, accounting, and regulatory obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of internet transmission, electronic storage, or information-security system can be guaranteed to be completely secure.

Depending on where you live and applicable law, you may have certain rights relating to your personal information.

These may include the right to:

• request access to personal information we maintain about you;
• request correction of inaccurate personal information;
• request deletion of certain personal information;
• request a copy of certain personal information;
• object to or restrict certain processing;
• opt out of certain forms of targeted advertising, sale, or sharing where applicable; and
• appeal certain decisions regarding a privacy request where applicable.

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before processing certain requests.

To submit a privacy request, contact us at hello@boboswellness.com.

Where required by applicable law, we may recognize legally valid browser-based privacy preference signals, including Global Privacy Control, for applicable opt-out requests.

Shopify may also provide privacy controls or mechanisms relating to data processed through Shopify-powered commerce services.

Some of our service providers may process or store information in locations outside your state, province, or country.

Where required by applicable law, applicable safeguards or recognized transfer mechanisms may be used for international transfers of personal information.

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, service providers, legal requirements, or other operational needs.

When we update this Privacy Policy, we will revise the “Last updated” date and provide any additional notice required by applicable law.

For questions about this Privacy Policy, our privacy practices, or a request relating to your personal information, contact:

Bobo’s Wellness LLC
1661 Cash Rd
Creedmoor, NC 27522
United States

Email: hello@boboswellness.com